Frequently Asked Questions

We're proudly based in Toronto, Ontario, Canada.

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Orders are typically processed within 2–4 business days, excluding weekends and Canadian public holidays. You'll receive a confirmation email with tracking details once your order is on its way.

We currently ship within Canada only. Shipping rates and delivery times vary by province and are calculated at checkout.

Once your order has shipped, you'll receive a tracking link via email. If you don't see it, please check your spam or promotions folder.

At Noorae The Collection, we strive to ensure your pieces arrive swiftly and securely.

Processing Time:
Orders are processed within 2–4 business days, excluding weekends and Canadian public holidays.

Delivery Estimates:
Estimated delivery is 3–7 business days within Canada. Times may vary based on province and carrier.

Tracking:
Once dispatched, you will receive an email with tracking details for your order.

Duty-Free Shipping in Canada:
All orders are duty-free as we ship from within the Greater Toronto Area.

Please ensure your shipping address is complete and accurate, including street address, apartment or unit number, city, province, and postal code. For full details, visit our Shipping Policy page.

At Noorae The Collection, each piece is made with elegance and intention. We want you to love your purchase, and we gladly accept returns and exchanges on eligible items under the following guidelines.

Hijabs & Scarves

For hygiene reasons, all hijabs and scarves are final sale and cannot be returned or exchanged once opened or worn.

Unopened Items

We may accept returns on unopened, unworn items within 7 days of delivery if:

• The item is in its original condition with all tags attached.
• The packaging is intact and unused.
• The customer covers return shipping on exchanges.
• Original shipping fees are non-refundable.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 2 days of delivery at nooraethecollection@gmail.com with images of the product. We will provide a replacement or full refund at no additional cost.

Final Sale Items

The following are final sale and not eligible for return or exchange:

• Opened or worn hijabs and scarves
• Items purchased during major sales (e.g. Black Friday, clearance events with 40%+ discounts)
• Any item marked "Final Sale" at checkout

We do not offer price adjustments on items purchased before a sale.

Colour Disclaimer

Colours may vary slightly due to lighting, photography, or screen resolution. Refunds will not be issued for minor colour differences. If you're unsure about a shade, please reach out before placing your order.