Shipping Policy

Canada Shipments

We currently ship within Canada only.

Processing Time:
Orders are processed within 2–4 business days, excluding weekends and Canadian public holidays.

Delivery Estimates:
Estimated delivery is 3–7 business days within Canada. Please note, times may vary based on province and carrier.

Tracking & Notifications:
Once dispatched, you will receive an email with tracking details for your order.

Free Shipping:
Complimentary standard shipping is available on orders over $99 CAD.

Shipping Address Verification

Please ensure your shipping address is complete and accurate, including street address, apartment or unit number, city, province, and postal code. Inaccurate addresses may lead to delays or failed deliveries.

Incorrect Address Consequences:
For Canadian orders, Noorae The Collection is not liable for costs associated with the return or re-shipment of packages due to incorrect address information provided by the customer.

Refunds for Returned Packages:
If a package is returned to us due to address errors, we will refund the cost of the items, excluding original shipping fees and any charges associated with the return.

Lost or Stolen Packages:
If a carrier confirms delivery but your package is not received, it is the customer's responsibility to initiate a claim with the carrier. Noorae The Collection cannot file claims or assume liability for packages marked as delivered.

Duty-Free Shipping in Canada:
All Canadian orders are duty-free as we ship from within the Greater Toronto Area.

Potential Delivery Delays:
High order volumes, new launches, carrier delays, adverse weather, and other factors can affect delivery times. We appreciate your patience during these periods.

By placing an order with Noorae The Collection, you acknowledge and agree to the terms outlined in this policy. Our team is dedicated to ensuring a seamless delivery experience for every customer.

Thank you for shopping with us — we're so happy you're here.